Digital delivery

ReelBaker provides a digital video-making service. A completed export produces an MP4 with your project’s visuals, captions and generated narration. Duration, resolution, watermark and voice options depend on your plan.

There are no physical products, shipping charges or courier deliveries. Videos are not automatically posted to social platforms.

1. Sign in and open your reel from Your projects.
2. Review the script, scenes, narration and preview.
3. Request an MP4 export. An export uses the applicable credit from your account.
4. When the export finishes, use the download control in the project to save the MP4.

Editing or previewing a project is not the same as exporting it. A preview alone does not deliver a finished MP4.

Generation and export times depend on video length, voice processing and the job queue. Your project shows progress while it is being prepared. We do not promise a fixed completion time.

If the project does not progress or shows an error, check its status and contact hello@reelbaker.com with the project link. We respond within 2 business days.

If an export fails, its export credit is returned. If a completed video will not download, contact us before requesting another export so we can check the existing file and avoid an unnecessary credit charge.

For a paid purchase or money-refund request, see Refunds and cancellation. Failed-export credit returns and payment refunds are separate processes.

Saved projects and generated videos remain available while your account stays open unless you request deletion. Download a personal copy of anything important.

For account or project deletion, email hello@reelbaker.com. We handle requests manually within 30 days, as explained in our Privacy policy.