Privacy policy

ReelBaker is operated by QUASORA TECHNOLOGIES, Office Sector 21, Gurgaon 122016. This policy covers our website and the ReelBaker web application.

Contact hello@reelbaker.com for questions about personal data, requests or complaints.

• Account details: your email, account creation and sign-in dates, and session records. Email/password accounts store a password hash rather than your readable password. Google accounts store the identity reference needed to connect your Google sign-in to your ReelBaker account, plus the date and version of your Terms declaration.
• Your projects: topics and prompts, scripts and edits, selected language, style and voice, uploaded logos, and generated audio, captions, thumbnails and videos.
• Usage and billing records: your plan, credit grants and use, generation activity, job status, errors, and payment references and amounts when you make a purchase.
• Technical information: information needed to serve and diagnose the service, such as request and error logs, browser/device information and network information handled by our hosting or monitoring providers.
• Support messages: the information you send us when asking for help or making a request.

We use this information to create and maintain your account, generate and edit your reels, save and deliver your files, keep track of credits and payments, investigate failures or abuse, and respond to support and privacy requests.

Your prompts and narration are processed by the relevant generation providers. Avoid including confidential information or personal data that is unnecessary for your reel, and only upload material you have permission to use.

The providers involved depend on the feature and voice you use. ReelBaker integrates the following services:

• Google and Supabase Auth: verify your Google sign-in and provide the account identity used to create or connect your ReelBaker account. We do not receive your Google password.
• DeepSeek and OpenAI: process text for script generation and revision.
• Sarvam AI and ElevenLabs: process narration text to create synthetic speech and timing information.
• Vercel and Railway: host the website and generation workers; Supabase provides the production database; Cloudflare R2 stores generated media and uploads.
• Sentry: receives diagnostics when error monitoring is enabled.
• Razorpay: is the selected provider for paid checkout. When paid checkout opens, it will process payment information. Do not email us card or bank credentials.

Providers may process data outside India under their applicable service agreements, data-handling settings and retention rules.

For questions about a provider or how your project is processed, contact us.

ReelBaker uses a session cookie to keep you signed in. Sessions expire after 30 days, and signing out ends the current session. Your light or dark theme preference is saved in browser storage.

Google sign-in also uses short-lived cookies and a one-use sign-in record to securely complete the redirect back to ReelBaker. These temporary records expire after 10 minutes and the cookies are cleared when the sign-in attempt finishes.

You can clear cookies and browser storage in your browser settings. Clearing the session cookie signs you out; blocking it prevents normal account access.

We keep saved projects and generated videos while your account remains open, unless you request deletion.

You can delete a single reel yourself: open it and choose Delete reel. This removes its script, voiceover and video from our storage straight away.

To delete your entire account, email hello@reelbaker.com from the address on your account, or use Request account deletion on your Account page. We handle these requests manually within 30 days and may need to verify account ownership.

Account deletion removes access to your saved projects and generated files. Download anything you want to keep before requesting deletion.

Some records may need to be retained to meet legal, accounting or dispute-handling obligations. If a retention exception or provider-held copy affects your request, we will explain it in our response rather than promise that every copy is erased immediately.

You can ask us to explain how your information is used, correct inaccurate account information, delete information, or address a privacy concern. You can also contact us to withdraw consent for processing that relies on consent; this may mean we can no longer provide the affected feature or account.

Send requests and complaints to hello@reelbaker.com. We respond within 2 business days. The account/data deletion process has the separate 30-day timeframe described above. Your rights under applicable law are not limited by this policy.

ReelBaker accounts are for people aged 18 and over. If you believe someone under 18 has created an account or submitted personal information, contact hello@reelbaker.com so we can investigate and arrange deletion where appropriate.

We will update this page when our data practices change and show the revised date above. Material changes affecting your use of the service will also be explained through an appropriate service notice.

For our office details and how to contact us, visit Contact.